Privacy Policy

Effective Date: April 18, 2023sweetly.top ("we," "us," or "our") is committed to protecting your privacy as you match sugary treats, trigger satisfying combos, and progress through cheerful levels in our delightful match-3 games and related services (the "Services") at sweetly.top. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using the Services, you consent to the practices described herein. Information We Collect Personal Information: During account registration, we collect your email address, username, password (encrypted), age range, and preferred treat type (e.g., candies, cookies, pastries). For premium subscriptions (e.g., ad-free gameplay, unlimited lives) or in-game purchases (e.g., power-ups, boosters), we collect payment details (processed by third-party providers like PayPal) and billing address. Optional information (e.g., favorite flavor, sweet tooth preferences) may be collected if you choose to share it. Usage and Gameplay Data: We automatically gather data about your interaction with the Services, including IP address, device type, operating system, browser version, level completion rates, combo success metrics, power-up usage frequency, lives spent, and technical performance data (e.g., crash reports, load times). This data is collected via cookies, in-game analytics tools (e.g., Mixpanel), and server logs. Feedback Data: If you submit feedback, participate in level difficulty surveys, or contact customer support, we collect your messages and any additional information you voluntarily provide (e.g., suggestions for new treat types or power-ups). How We Use Your Information To create and manage your account, track your level progress and high scores, and sync data across devices. To process transactions, fulfill orders, and send purchase confirmations or subscription reminders. To personalize your experience: recommend levels based on your completion speed, suggest power-ups aligned with your playstyle, and unlock treat-themed rewards based on your preferences. To improve the Services: analyze gameplay data to balance level difficulty, fix bugs, optimize combo mechanics, and develop new content (e.g., themed level packs, limited-time sweet events) aligned with user behavior. To communicate with you: send account updates, level milestone notifications (e.g., "You’ve completed 50 levels!"), promotional offers (you can opt out of marketing communications at any time), and respond to inquiries. To ensure fair play: detect fraudulent transactions and enforce our Terms of Service. Information Disclosure We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances: To trusted third-party service providers (e.g., payment processors, cloud hosting services, analytics tools) who assist in operating the Services, subject to confidentiality agreements. To law enforcement or regulatory authorities if required by law, or to protect our rights, property, or safety, or that of our users or the public. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with prior notice and a commitment to uphold this Privacy Policy. Data Security We implement industry-standard security measures to protect your personal information, including encryption of sensitive data, secure server storage (compliant with SOC 2 standards), regular security audits, and access controls for authorized personnel. We minimize data collection to only what is necessary for gameplay and service improvement. Your Rights Access and Correction: You may access, review, and update your personal information by logging into your account or contacting [email protected]. Deletion: You may request account deletion by submitting a request to [email protected]. We will delete your data within 30 days, except as required by law (e.g., financial records) or to resolve disputes. Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or updating your account preferences. Cookie Management: You can adjust cookie settings in your browser, though disabling certain cookies may limit functionality (e.g., progress sync, high score tracking). Children’s Privacy Our Services are family-friendly and suitable for ages 6 and up, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided personal information without consent, please contact us to request deletion. We may require verification of guardianship before processing such requests. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of changes by posting the revised policy on our website with a new effective date. Your continued use of the Services after the update constitutes acceptance of the revised terms. Contact Us For questions or concerns, contact:sweetly.top987 Candy Cane Lane, Hershey, PA 17033, USAEmail: [email protected]